LLBean is ending its beloved lifetime return policy

LL Bean

LL Bean

But starting on Friday, the company will only take back products if they are returned within one year of the purchase date, with proof of purchase.

L.L. Bean says the policy update will affect only a "small percentage" of returns and pledged to keep its mission of selling "high quality products that inspire and enable people to enjoy the outdoors". So if your so-called waterproof jacket gets ruined in a downpour and you managed to lose your receipt, they'll likely work with you on trying to find a solution that doesn't result in you having to buy a whole new coat. The rate of abusive returns had doubled over the past five years, costing the company around US$250 million during that time, according to McKeever.

But when the move to end unlimited returns was first floated a year ago, it coincided with other cost-cutting measures at the privately-held firm, including freezing pensions and offering employees early retirement, as the Boston Globe reported.

But even in the face of getting ripped off by its own customers, there was something sort of. wonderful. about the policy.

It turns out that more and more customers, unbowed by any sense of shame, are bringing back worn out items they've used for years and expecting their money back.

L.L.Bean, the venerable ME retailer of rustic boots and clothes, is ending its long-running, no questions asked return policy.

LL Bean is tweaking what may have been the most generous return policy in the world. L.L. Bean is cracking down-and rightly so.

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L.L. Bean's return policy has been nothing short of exceptional since its inception in 1911: its products carried a lifetime guarantee.

"Destroy quality" items are destined for the landfill.

The original intent was that Bean didn't want customers to be dissatisfied with his products.

Now, items will only be covered for one year. Some even head to thrift stores, yard sales or junkyards to retrieve L.L. Bean items that they then return.

In the letter, Gorman wrote that it was people who took advantage of the generous return policy that forced the company's hand.

On a recent day in the returns department, Dawn Segars recounted the story of a family that cleared out their grandfather's attic and returned a pile of 20- to 30-year-old clothes. He left with a gift card worth hundreds of dollars.

"I consider a one-year limit to be very pro-consumer". "Frankly, unlimited returns open the door to abuse".

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