Airports around the world reportedly experiencing check-in systems failure

GATWICK

GATWICK

Global media reported that a software issue has caused check-in delays at several airports worldwide, and booking problems for many airlines.

According to a spokesperson at Gatwick Airport, the problem was with a computer system called Amadeus Altea which was later explained as a "network issue".

Affected carriers included Deutsche Lufthansa AG, British Airways, Cathay Pacific Airways Ltd., Qantas Airways Ltd., and Dutch operator KLM delayed at least 24 departures, Bloomberg reported. "As a result of the incident, customers experienced disruption to certain services", a company spokesperson said in a statement emailed to NPR.

Changi Airport did not comment on whether all airlines that experienced network issues use the Amadeus Altea software.

By the afternoon in Europe, the company said it had resolved the issue and that its software was "functioning normally".

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However, Gatwick's system only went down briefly and the London airport insists the glitch has been rectified.

Gatwick Airport, in the United Kingdom, is one of those affected.

At Heathrow, the issue is impacting some airlines at Terminals 2,3 and 4, though passengers are still able to check-in for flights.

A British Airways Airbus A320 just before landing at Heathrow.

A spokesman for Heathrow Airport, which is Europe's busiest and serves London, said that a "small number of airlines" were experiencing "intermittent issues" but that passengers could still check in for their flights. "The action is ongoing with services gradually being restored". "We apologise for any inconvenience this may cause".

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