Delta Airlines Hits Back: Calls Ann Coulter's Insults 'Unacceptable'

Delta's response to political analyst Ann Coulter's public attack on airline's employees, customers following seat mix-up

Delta's response to political analyst Ann Coulter's public attack on airline's employees, customers following seat mix-up

Ann Coulter blasted Delta Airlines in a series of tweets on Saturday over a seat change on her flight. It appears that Delta didn't know Coulter was upset until she started tweeting.

Coulter was flying to the West Palm Beach, Florida, from New York's LaGuardia airport when she was reassigned from an aisle to a window seat on the same exit row with extra leg room. The airline further said it reassigned Coulter to another window seat on the same row to take in seating requests from other passengers. Coulter claims that she pre-booked a specific seat and paid a premium ($30) for extra legroom. The airline said a flight attendant had stepped in to deal with "confusion" arising from the seat reassignment and that "all customers complied and the flight departed without incident".

Coulter also accused Delta of having non-working Wi-Fi, "probably to prevent passengers from tweeting from the plane about how they're being treated". To many on the social media sites today, this sounds like the not-so-friendly skies by the time Ann Coulter was through with her tweets.

- Ann Coulter (@AnnCoulter) July 16, 2017Hey @Delta, if it was so important for the dachshund-legged woman to take my seat, she should have BOOKED THE SEAT IN ADVANCE. This is the outspoken commentator #Ann Coulter, who is often seen on Fox News, she's not your average run-of-the-mill compliant airline passenger.

"@Delta didn't give my extra room seat to an air marshall or tall person".

In all, Coulter tweeted about ten times about her treatment on Delta. Coulter responded by calling the airline "fascists".

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She fired back again shortly after, saying she's "STILL WAITING FOR AN EXPLANATION FROM THE BRILLIANT, TALENTED, HARDWORKING STAFF" at Delta. At least one outlet reported that Coulter was asked to move so a female passenger could sit in the same row with her family.

For Coulter, the $30 refund felt like an extra slap in the face. The airline also called her tweets "about our other customers and employees" unacceptable and unnecessary. After almost a day, Delta replied and took her to task on Twitter.

Each of our employees is charged with treating each other as well as our customers with dignity and respect.

"The airline's social media and customer care teams made several attempts to connect with her to apologize for the seat mix-up", reads Delta's statement, and the airline's Twitter history shows it reached out within an hour of her first complaint.

The statement by Delta went on to say that Coulter's behavior had been unacceptable and unnecessary.

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