Video of passenger getting dragged off flight sparks uproar

Oscar Munoz, the chief executive of United Airlines, called the episode "an upsetting event to all of us here at United".

Facebook footage showed a screaming man being pulled from his seat on an overbooked, Louisville-bound flight from Chicago's O'Hare International Airport on Sunday. FILE- In this June 2, 2016, file photo, United Airlines CEO Oscar Munoz delivers remarks in NY, during a presentation of the carrier's new Polaris service.

"Who wants to be pulled off a flight?" she said.

In Bridges' video, a woman can be heard asking "Can't they rent a vehicle for the pilots and have them drive?" before two of the uniformed men reach into the passenger's seat and yank him from his chair. The video ends before anything else is shown.

A man's refusal to give up his seat on an overbooked United Airlines flight led to an upsetting scene Sunday night.

Lukacs also challenged the process of overbooked flights, but the Canadian Transportation Agency ruled it is allowed.

The airline had randomly asked passengers to give up seats voluntarily so that some staff could take the plane to Louisville.

"Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation", he wrote. "Further details on the removed customer should be directed to authorities". Jayse D. Anspach, another passenger of United Flight 3411 wrote on twitter. Her husband, Tyler Bridges, said United offered vouchers and a hotel stay for volunteers to give up their seats.

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"While it is legal for airlines to involuntarily bump passengers from an oversold flight when there are not enough volunteers, it is the airline's responsibility to determine its own fair boarding priorities", a spokesperson said.

Three passengers accepted the offer, but the man dragged off the plane obviously did not. The man refused to leave, which led to security personnel dragging him from his seat. Officers followed him to the back of the plane. Bridges said the passengers were told to go back to the gate so that officials could "tidy up" the plane before taking off.

That mass frenzy has generated tens of thousands of tweets about United Airlines on Monday; many insisting they will never fly United again.

Four crew members needed to get on the flight in order to work another one in Louisville or else that flight would be canceled, airline spokeswoman Maddie King said.

When no passengers volunteered their seats, the flight crew announced that they would select the four who would be removed from the flight.

Some people took to Twitter to criticize how United handled the situation, while others weren't sure of what to do.

As video of the incident spread, United came under intense criticism for its handling of the situation, with people pledging to boycott the airline.

United spokesman Charlie Hobart said airline employees named four customers who had to leave the plane and that three of them did so.

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